1. Stop ARServer and Web servers
2. Delete Cache folder in Midtier file system.
3. Delete Viewstats.dat and Viewstats.dat.bak in WEB-INF/Classes in Midtier file system.
4. Delete'arsys' work folder in web server progarm files.
5. Restart Remedy and then web servers.
2. Delete Cache folder in Midtier file system.
3. Delete Viewstats.dat and Viewstats.dat.bak in WEB-INF/Classes in Midtier file system.
4. Delete'arsys' work folder in web server progarm files.
5. Restart Remedy and then web servers.
